Privacy Policy

Last Updated: August 18, 2025

Doorpass.events ("we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This notice applies to all users of our website, mobile applications, and related services (collectively, the "Service").

1. Data Controller

Doorpass.events is the data controller responsible for your personal data. You can contact us at:

Email: support@doorpass.events
Website: https://doorpass.events

2. Personal Data We Collect

We collect the following categories of personal data when you use our Service:

• Account Information: Name, email address, and other contact details you provide when creating an account or registering for events.
• Event Data: Information related to events you create or attend, such as event details, preferences, or payment information.
• Usage Data: Information about how you interact with the Service, including IP address, browser type, device information, and pages visited.
• Payment Data: Billing details for premium features, processed through third-party payment providers (we do not store full payment card details).
• Communications: Information you provide when contacting us, such as through support requests or feedback forms.

You are responsible for the accuracy and legality of the data you provide. We are not liable for any issues arising from inaccurate or unlawful data you submit.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Contract: To provide the Service, fulfill your requests, or manage your account (e.g., processing event registrations or premium subscriptions).
• Consent: Where you have given explicit consent, such as for marketing communications.
• Legitimate Interests: For purposes such as improving the Service, ensuring security, or preventing fraud, provided your rights do not override these interests.
• Legal Obligation: To comply with applicable laws or regulations.

4. How We Use Your Personal Data

We use your personal data to:

• Provide and maintain the Service, including free and premium features.
• Process event registrations and manage your account.
• Communicate with you about the Service, including updates, support, or promotional offers (where you have consented).
• Analyze and improve the Service, including usage patterns and performance.
• Protect the security and integrity of the Service, including detecting and preventing fraud or abuse.

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist us in operating the Service, such as payment processors, hosting providers, or analytics services. These providers are contractually obligated to protect your data.
• Event Organizers: If you register for an event, relevant data (e.g., your name or contact details) may be shared with the event organizer to facilitate your participation.
• Legal Authorities: When required by law, regulation, or legal process, or to protect our rights, property, or safety.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, or resolve disputes. For example:

• Account data is retained while your account is active and for a reasonable period after account closure.
• Usage data may be retained for analytics purposes in anonymized form.

If we block or terminate your account, email, or access to the Service (as per our Terms and Conditions), we may delete your personal data, except where retention is required by law.

7. Your GDPR Rights

If you are located in the European Economic Area (EEA), you have the following rights under GDPR:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal exceptions.
• Restriction: Restrict processing of your data in certain circumstances.
• Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent (this will not affect prior processing).

To exercise these rights, contact us at support@doorpass.events. We will respond within one month, as required by GDPR, though this may be extended for complex requests.

You also have the right to lodge a complaint with a supervisory authority in your country of residence (e.g., [Insert relevant authority, e.g., "the Information Commissioner’s Office in the UK"]).

8. International Data Transfers

If you are in the EEA, your personal data may be transferred to and processed in countries outside the EEA, such as the United States, where our servers or service providers are located. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data in accordance with GDPR.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings or our cookie consent tool. For more details, see our Cookie Policy.

11. Children’s Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware of such data, we will delete it.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The updated notice will be posted on this page with a revised "Last Updated" date. If changes are significant, we will notify you via email or a prominent notice on the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Notice.

13. Contact Us

For questions, concerns, or to exercise your data protection rights, please contact us at:

Email: support@doorpass.events
Website: https://doorpass.events